4. Documentation and Support — OpenSplice Getting Started Guide

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# 4. Documentation and Support

The Vortex OpenSplice documentation set provides detailed information about Vortex OpenSplice, including its API, usage, installation and configuration.

The following table lists all of the documentation and manuals included with Vortex OpenSplice. The table includes brief descriptions of the documents and their likely users.

## 4.1. Vortex OpenSplice Documentation Set

## 4.2. Information Sources

### 4.2.1. Product Information

Links to useful technical information for ADLINK’s products, including the Vortex OpenSplice and associated components, are listed below.

  These links are provided for the reader’s convenience and may become out-of-date if changes are made on the ADLINK Web site after publication of this guide. Nonetheless, these links should still be reachable from the main ADLINK Web page located at http://ist.adlinktech.com/.

### 4.2.2. Knowledge Base

The ADLINK Knowledge Base is a collection of documents and resources intended to assist our customers in getting the most out of the Vortex OpenSplice products. The Knowledge Base has the most up-to-date information about bug fixes, product issues and technical support for difficulties that you may experience.

The Knowledge Base can be found at:

> http://ist.adlinktech.com/knowledge-base

### 4.2.3. Additional Technical Information

Information provided by independent publishers, newsgroups, web sites, and organisations, such as the Object Management Group, can be found on the ADLINK Web site:

> http://ist.adlinktech.com/

## 4.3. Support

ADLINK provides a range of product support, consultancy and educational programmes to help you from product evaluation and development, through to deployment of applications using Vortex OpenSplice. The support programmes are designed to meet customers’ particular needs and range from a basic Standard programme to the Gold programme, which provides comprehensive, 24 x 7 support.

Detailed information about ADLINK’s product support services, general support contacts and enquiries are described on the ADLINK Support page reached via the ADLINK Home page at http://ist.adlinktech.com/.

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